FAQs

General
Products
Customization
Service
Payment
Shipping

General

What material is Qianbang makeup kit made of?

Qianbang makeup tools are made of high quality food grade stainless steel. We chose this material because of its durability, rust resistance and easy cleaning. Each tool is ergonomically designed to ensure comfort and efficiency in use.

How do I keep my Qianbang makeup brush clean?

To keep your Qianbang makeup brush clean, we recommend regular cleaning with brush cleaner. Avoid putting your makeup brushes in the dishwasher, as this may damage the bristles. Instead, wash them by hand with mild, soapy water and then dry them immediately to prevent rust.

Products

Does Qianbang offer OEM or OBM services?

Definitely! Qianbang prides itself on providing OEM (Original Equipment Manufacturer) and OBM (Original Brand Manufacturer) services. For Oems, we can manufacture makeup tools to your design and specifications, and for OBM, we can create and brand a product for you, taking care of everything from product conceptualization to manufacturing and packaging.

Customization

How does Qianbang customization process work?

Qianbang customization process is a collaborative effort based on your business needs. We begin by discussing your vision, design ideas and the specifications of your makeup tools. Our dedicated R&D team then translates these into product designs and shares them with you for approval and feedback. Once the design is finalized, we will move to the manufacturing phase. Throughout the process, we will maintain constant communication to ensure that your needs are met and your expectations are exceeded.

Service

What kind of customer support does Qianbang provide after the product is delivered?

Qianbang offers comprehensive after-sales support. Our customer service team is ready to help you with any questions or concerns about your makeup tools. Whether it's about their maintenance guidelines, or questions about their functionality, we're here to help you.

Does Qianbang offer a warranty on custom makeup tools?

Yes, Qianbang offers a limited warranty on all products, including custom makeup tools. Warranty covers manufacturing defects, terms and conditions apply. Details of the warranty period and its contents can be provided upon request.

Payment

What payment methods does Qianbang accept?

Qianbang accepts a range of payment methods to meet the needs of our customers. We accept bank transfers, credit cards, and several popular online payment platforms. Please contact our sales team for more details.

Shipping

What shipping options does Qianbang offer?

Qianbang offers a range of shipping options to meet your business needs. We work with several global logistics providers and can arrange express, standard or economy deliveries according to your needs and budget.

Can I track my order after it has been shipped?

I should think so! Once your order is sent, Qianbang will provide you with a tracking number. This will allow you to monitor the shipping status of your order and the expected delivery date.